Frequently Asked Questions & Resources

Data security and privacy is one of the foundations of i-scribe. Our founding team includes practicing specialist clinicians who use i-scribe in their own busy clinics every single day.

We adhere to all relevant regulations including the Australian Privacy Act 1988 that outlines the requirements for handling medical data.

Yes. Transcripts, notes and letters can be stored on the secure server for between 1 and 60 days. Choose your preferred length of data storage by going to Preferences > Data Retention.

All data is processed and stored in Australia. We use Australian based LLMs and a secure Australian medical grade server.

Yes! One of the key features of i-scribe is just how accurate and customisable the output is in matching your existing "voice". Schedule a customisation session and we'll your outputs fine-tuned to your liking.

Yes. Please ensure your speakers are on and you're not wearing headphones.

Not at all. i-scribe can be used on phone, tablet or computer and will sync instantly when you log in on the desktop or other device.

No, because i-scribe doesn't make audio recordings. You can read your past transcripts and notes if they're stored in the patient list.